Official website of the Meedhoo Island Council · Addu Atoll, Republic of MaldivesOfficial Island Council website
Meedhoo’s council assistant, named after the dhondheena, the white tern that glides over the island’s lagoons. One assistant for residents and visitors alike: ask about a fee, check an application, report a broken streetlight, or plan a half-day around Koagannu, by voice or text.
Dhondheena answers from a live, grounded model over the council’s own content, never inventing a fee or date, and a council staffer is one tap away whenever you want a person (see “how it works”, below).
Hello! I’m Dhondheena, Meedhoo’s assistant. Ask me anything about Addu Meedhoo: council services and fees, your application status, Koagannu and heritage, culture, prayer times, ferries, weather and more. I answer in English or Dhivehi, by voice or text. A council staffer is one tap away whenever you want a person.
Tap a question, or just ask your own.
Dhondheena is engineered for a government channel: it answers from real council content, in your language, and links you straight into the service you need.
Every answer is retrieved from the council’s Payload CMS corpus: service procedures, fees, hours, notices, FAQs and tourist info. The model answers only from retrieved context, so it cannot invent a fee or a date.
Claude Haiku handles fast, everyday questions cheaply; harder or longer queries escalate to Claude Sonnet. Claude’s shared cross-lingual concept space is what makes low-resource Dhivehi viable at all.
Dhondheena detects the language of your question and answers in the same script (Thaana or English), keeping official terms and fees verbatim. It retrieves in your language first, then falls back to the other locale.
Rather than just chatting, Dhondheena hands you the right pre-filled form, the relevant itinerary, or the council contact: actionable, not a dead-end answer.
The same concierge runs on WhatsApp with an SMS fallback, so it works on any phone over patchy connectivity, essential for Meedhoo’s older residents.
We tell the council plainly: Claude handles conversational Dhivehi well, but a government channel demands extra guardrails. Here is exactly how Dhondheena stays trustworthy.
Launch is gated on native Dhivehi-speaker QA: no Dhivehi go-live until a human reviewer signs off on real answers.
A strong fallback is always available: “I’m not sure. Here’s the council contact / the relevant page.”
Low-confidence turns are logged for human review, so weak answers improve instead of misleading silently.
Dhondheena never quotes a legal or fee detail it isn’t certain about; it points you to the source instead.
Following Helsinki and Amsterdam, every algorithm the council uses is listed publicly, turning the assistant into a trust asset rather than a black box.
A bilingual concierge that answers council-service and tourism questions and deep-links into the right page or form.
Retrieval over the council’s own Payload CMS: service procedures, fees, hours, notices, FAQs and Discover Meedhoo content.
No free-form generation; never quotes uncertain fees/dates; Dhivehi gated on native QA; low-confidence turns escalate.
Any unclear turn routes to the council contact and is logged for a person to review and improve.
